This Privacy Policy explains how Heola (“Heola”, “we”, “us”, or “our”) collects, uses, shares, retains, and protects information when you use the Heola mobile application and related services (the “Services”).
1) Information We Collect
We collect information in the following ways:
- Information you provide: account information (name, username, email), and customer support content.
- Information collected automatically: device information, usage analytics, performance metrics, and crash logs.
- Location (with permission): precise or approximate location if you enable location access in device settings.
- Cookies / web beacons: used for login sessions and preferences within web-based components of the Services.
2) Photos, Images, and Face Data
- No facial recognition: we do not perform face recognition or create biometric identifiers/templates.
- One-time processing & deletion (where applicable): any temporary processing data is deleted promptly after completion.
- Default storage: content you add is intended to be stored locally by default unless you enable a sync/upload feature.
- No training/marketing: we do not use your photos or images to train models or for advertising/marketing purposes.
3) How We Use Information
- Provide & maintain the Services (accounts, sync/restore where enabled).
- Personalize your experience (preferences, configured reminders).
- Improve the Services (analytics, debugging, stability).
- Security & safety (fraud prevention, incident response).
- Support and communicate with you.
- Legal compliance and enforcement of terms.
We do not sell your personal information.
4) How We Share Information
- With your consent when you direct us to share.
- With service providers (processors): to operate and improve the Services, under contractual safeguards.
- For legal reasons: to comply with legal obligations or protect rights, safety, and security.
- Business transfers: in connection with mergers, acquisitions, reorganizations, or asset sales, consistent with law.
We follow a minimum-necessary approach and share only what is needed.
5) International Data Transfers
Your information may be processed in countries other than your own. Where required, we use safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
6) Data Security
- Encryption in transit and, where appropriate, at rest.
- Access controls and least-privilege practices.
- Audits & monitoring on a regular basis.
- Backups and recovery procedures.
No system is perfectly secure; we cannot guarantee absolute security.
7) Data Retention
- Account data: for the duration of your account.
- After deletion: delete or anonymize within 30 days (subject to legal requirements).
- Usage analytics: up to 12 months.
- Customer support: up to 6 months.
8) Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict/object, or withdraw consent. Email us to exercise these rights; we respond within 5 business days.
9) Third-Party Services
The Services may include third-party links or integrations. This Policy does not cover third-party practices.
10) Changes to This Policy
We may update this Policy from time to time. If changes are material, we will take reasonable steps to notify you within the App.
11) Contact
Heola Team — psaezmbigf2865@outlook.com